Select Your Currency

Terms of Trade

Sensomat Ltd owns and operates this website and is located in Tauranga, New Zealand. Telephone 07 5787739. Email

Online Ordering

Ordering online with Sensomat is quick & easy. You can checkout as a guest or register on the LOG IN page and then login using your user ID and password details. Create your order by browsing our product range and adding products to the cart. When you have made your selection, choose your shipping and payment options.

Other Order Options

We know not everyone is comfortable ordering products online so if this sounds like you, please feel free to phone us with your order on freephone 0800 891 307 on (07) 578-7739 or alternatively email us at

Payment Options

New Zealand customers: You can pay for your order by credit card using Paypal, pay by online banking or by purchase order if you have an account.  If paying by online banking your order will not be dispatched until we have received payment into our bank account. We give all New Zealand rest homes and New Zealand hospitals an automatic account. For any other New Zealand businesses please CONTACT US  for an account application.  If collecting orders from our warehouse they can be paid at time of collection by cheque or cash. We do not have eftpos facilities.  Overseas customers: If you are placing your order from outside of New Zealand, payment must be made by credit card using Paypal or alternatively by telegraphic transfer.


We have several options for shipping during the online checkout process. Please select which option suits you when completing your order. Alternatively orders can be collected from our factory's main office in Tauranga during office hours. Our business name is Sensomat and we are located at 11 Cypress St, Judea, Tauranga. Office hours are from 8.30am to 5pm weekdays. Please note: we usually have a 3 week shut down over the Xmas holiday period so please phone first (07 578 7739) to first make sure we are open if you are ordering at this time of year. We do not have an eftpos facility sorry. Please see 'payment options' options above for more details.

Acceptance of Terms

When accessing this website, you acknowledge that you have read and agree to the terms outlined below. If you do not agree to the terms listed below please exit the site and refrain from ordering from it. We reserve the right to amend our terms of trade if necessary so please read them before placing an order with us. Contract, Payment and Delivery.

All prices listed on this site are in New Zealand Dollars and are exclusive of GST. Prices are subject to change without notice, however once you have placed an order the price you have been charged will not be altered. All payment is to be made in New Zealand currency. We use Paypal and accept Mastercard or Visa. Alternatively you can pay us by online banking. Delivery will only be made once payment is received

Product Availability

Every effort is made to keep product and information on this website updated and accurate. We aim to have stock of all products that are listed as ‘in stock’. Substitutions will not be made for any product without prior consent of the customer.

Privacy Policy.

We will not disclose any of your personal details to any other party under any circumstance. You will only be sent our newsletters if you have subscribed to them online and may unsubscribe anytime by emailing us.

Our Guarantee

If there is a fault with your purchased product please contact us by email us within 5 working days of receiving your order.  You will be asked to return the goods to us in their original condition and packaging and on receipt of the goods we will refund your purchase. 
Freight will only be refunded if the product is faulty or arrived damaged. The cost of shipping returns back to us is at your own expense. PLEASE NOTE: DUE TO THE CURRENT COVID 19 SITUATION, FOR HYGIENE ISSUES WE ARE NOT ABLE TO PROVIDE GOODS ON A TRIAL BASIS.  Please choose carefully. 

Trademark and copyright information

The Sensomat brand and any registered trademarks of Sensomat Ltd referred to on this website are the sole property of Sensomat Ltd. They may not be used for any purpose without the owner's permission, given in writing. This website and its content are protected, under the laws of copyright covering texts, drawings and photographs, as well as by trademark law. You agree not to reproduce, other than for your own personal, non-commercial use all or part of this website or its content on any medium whatsoever without Sensomat permission, given in writing.

You also agree not to establish any hypertext links to this website or its content without Sensomat permission, given in writing. Sensomat does not grant any right or license for the personal and non-commercial use of the website or its content, except for to consult it on an "as is" basis. All other rights are reserved.

Updating of information

Sensomat makes all reasonable efforts to ensure that this website is accessible at all times. You may however be prevented from accessing the site or experience access problems due to technical difficulties or during maintenance work or upgrades. In addition, while Sensomat takes reasonable care to ensure that the information on this site is kept up to date, it makes no representation or warranty, express or implied, of its accuracy and completeness.

The content of this website and the websites accessible via hypertext links at this site may be corrected, amended or updated at any time without notice. Sensomat does not guarantee and makes no representations or warranties that this website and access thereto are secure, or that this website is free of viruses or bugs that could result in damage to or the loss of data. You are responsible for protecting your data from viruses. Sensomat accepts no liability for any direct, special, indirect or consequential damages of whatsoever kind and howsoever caused, arising out of your use of or inability to access the website.